1. Scope
This Privacy Policy applies to the Fuse Labs business website at fuselabssoftware.com, including its support and contact features. “Fuse Labs,” “we,” “us,” and “our” refer to Fuse Labs, an Ontario, Canada business.
Use of a Fuse Labs app or product website is governed by that product’s own privacy policy. If this business-wide policy and a product policy differ regarding that product, the product-specific policy controls.
2. Product privacy policies
Use the links below to review the policy that applies to a particular product.
3. Information we collect
Information you provide
When you contact us, we collect the information you choose to submit, such as your name, email address, selected product, subject, message, and any information included in your correspondence.
Website and technical information
Our hosting and security providers may process standard technical information such as IP address, browser type, device type, requested pages, timestamps, referring pages, and diagnostic or security logs.
4. Analytics and cookies
With your permission, this website uses Google Analytics 4 to understand visits and interactions, measure website performance, and improve the experience. Analytics is not used on this website for advertising or ad personalization.
Google Analytics may process technical and usage information such as device and browser type, approximate location, requested pages, referring page, timestamps, scroll depth, and interactions with navigation, buttons, product links, and the support form. Fuse Labs does not send names, email addresses, support form subjects, messages, or other form contents to Google Analytics.
The Google tag loads using Google Consent Mode v2 with analytics storage, advertising storage, advertising user data, and ad personalization denied by default. Before consent, Google may receive limited, cookieless consent and measurement signals. Analytics cookies and full interaction measurement activate only after you select “Accept analytics.” You can withdraw or change your choice at any time through Cookie settings in the footer. Declining analytics does not affect essential website functions.
Google processes analytics data under its own terms. You can learn more in the Google Privacy Policy ↗.
5. How we use information
- To respond to support, business, and other enquiries.
- To operate, maintain, secure, and improve the website.
- To detect misuse, fraud, security incidents, or technical problems.
- To comply with legal obligations and enforce our rights.
We do not sell personal information and do not use information submitted through this website for targeted advertising.
6. Service providers and disclosure
We may share information with providers that help us operate the website and deliver support messages, including website hosting, security, and form or email delivery providers. The support form currently uses FormSubmit to transmit submissions to Fuse Labs by email.
We may also disclose information where required by law, to protect rights and safety, in connection with a business reorganization, or with your direction or consent. Product purchases and subscriptions may be processed by third-party payment platforms under the applicable product policy and checkout disclosures; Fuse Labs does not receive full payment-card details through this business website.
7. Retention and security
We retain personal information only as long as reasonably necessary for the purposes described above, including responding to enquiries, maintaining business records, resolving disputes, and meeting legal requirements. Retention periods vary depending on the nature of the information.
We use reasonable administrative and technical safeguards. No online service or method of storage is completely secure, and we cannot guarantee absolute security.
8. Your privacy rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, or to object to or restrict certain processing. You may also have the right to withdraw consent where processing relies on consent and to complain to an applicable privacy authority.
To make a request, contact support@fuselabssoftware.com. We may need to verify your identity before completing a request.
9. Children, external sites, and international processing
This business website is not directed to children, and we do not knowingly collect personal information from children below the age at which they may provide consent in their jurisdiction.
Links to product and third-party websites lead to services with their own privacy practices. Information may be processed in countries other than your own by service providers, subject to the protections required by applicable law.
10. Changes and contact
We may update this policy as our practices, services, or legal requirements change. The “Last updated” date identifies the latest revision.
Questions or privacy requests may be sent to support@fuselabssoftware.com.